I was more than satisfied with my visit.
It was Monday, and the office was short-staffed that day. I hadn't heard back from a voice mail message, so I just went to the office. All I needed were a couple of minutes for Dr. Reese's assistant to check my shin abrasion, which had not been responding to alcohol and Neosporin, and recommend a different medication and/or different methods. I needed to get it healed before my imminent knee surgery since the surgeon's team was very worried about open sores and the possible spread of MRSA.
They offered me a Tuesday appointment. I explained why time was of the essence. To make a long story short, Ashley #2 (she labeled herself, since there are two Ashleys at the office) pointed to one of the evaluation rooms, treated the abrasion with hydrogen peroxide and rebandaged it, instructing me on further procedures before I consult with my surgeon on Wednesday.
I appreciate Dr. Reese's office's efforts to accommodate my situation despite their busy schedule. They care about their patients. Unusual in today's increasingly impersonal medical industry. My thanks.